Privacy Policy

Last updated: 16 September 2026

This Privacy Policy explains how Point One Pty Ltd ("Point One", "we", "us", "our") collects, uses, discloses and protects your personal information.

We are an Australian business and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

When you register for an event, buy something from us, or contact us, we may collect:

• Identity and contact details: your first and last name, email address and mobile phone number.
• Event and engagement information: which events you register for, whether you attend, and how you interact with our emails (opens, clicks) and our website pages.
• Technical information: IP address, browser and device type, and pages viewed, collected automatically through cookies and similar technologies.
• Anything else you choose to tell us, for example in a reply, an application or a support request.

We do not knowingly collect personal information from anyone under 18.

2. Why we collect it

We use your personal information to:

• register you for an event and hold your place;
• send you the joining details, including the video-conference link, and reminders before the event starts;
• answer your questions and provide support;
• send you marketing about our programs, events and content, where you have consented or where we are otherwise permitted to do so;
• improve our website, our offers and the way we run our events; and
• meet our legal and record-keeping obligations.

3. Email and SMS

If you give us your mobile number and tick the consent box, you agree to receive text messages from us about the event you registered for, including the joining link and reminders.

• Message and data rates may apply, depending on your carrier and plan.
• Message frequency varies.
• You can stop text messages at any time by replying STOP.
• You can unsubscribe from marketing emails using the link at the bottom of any email.

Opting out of marketing does not stop us sending you messages we need to send about something you have actually registered for or purchased.

4. Who we share it with

We do not sell your personal information.

We share it with service providers who help us run our business, and only so they can perform that service for us. These currently include:

• our customer relationship and landing page platform;
• our email and SMS marketing platform;
• our video-conferencing provider;
• payment processors, where a payment is involved; and
• analytics and advertising providers.

Some of these providers store or process data outside Australia, including in the United States. By giving us your information you consent to that overseas disclosure. We take reasonable steps to ensure providers handle your information consistently with the Australian Privacy Principles.

We may also disclose personal information where the law requires or permits it.

5. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how the site is used and measure our advertising. You can block or delete cookies in your browser settings, but parts of the site may stop working properly if you do.

6. How we hold it

We store personal information in systems operated by us and by our service providers, and we take reasonable steps to protect it from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes above or to meet our legal obligations, and then take reasonable steps to destroy or de-identify it.

7. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Email us at [email protected]. We will respond within a reasonable period. In limited circumstances we may refuse a request, and if we do we will tell you why in writing.

8. Complaints

If you think we have mishandled your personal information, email us at [email protected] and we will investigate and respond to you.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Changes

We may update this Privacy Policy from time to time. The current version is always the one published on this page, and the date at the top tells you when it last changed.

10. Contact us